Technical Support

Technical Support Gives Duradek Distributors, Dealers and Applicators a Professional Advantage

The cornerstone of Duradek/Durarail’s success is professionally installed products. Our Dealers are armed with detailed knowledge of our proprietary waterproofing techniques and the ongoing support and expertise of our technical staff.

Our technical prowess is evident by our commitment to training programs, research and development, as well as ongoing product testing.

Technical Support Highlights Available to Duradek’s Installation Network Include:

  • An intensive training program consisting of both theory and hands on exercises to ensure the waterproofing is done right the first time.
  • Architectural details and literature that are updated regularly.
  • An industry leading warranty program that provides real protection for our customers and puts us ahead of the competition with three levels of protection.
  • A rigorous Research and Development program that includes in-house testing, third-party accelerated weather testing and field testing.
  • Third-party product testing that proves Duradek is compliant with criteria set by building code governing bodies.
  • Successful compliance campaign that includes ICC, CCMC and CGSB.
  • Combined testing and R&D keeps Duradek’s products at the forefront of the low-maintenance deck building products industry.
  • A collection of published standards for easy reference such as publicaly available architectural resources and proprietary technical bulletins, installation manuals, training videos and more.

The true strength of our technical department is our staff. They have the depth and experience to guide you through any and all installation challenges. Put us to the test!