Duradek Website Privacy Policy

Duradek Website Privacy Policy

Effective Date: September 2025
Last Updated: September 2025

Introduction

Duradek (“we,” “our,” or “us”) is committed to protecting your privacy and personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website duradek.com (the “Site”), use our services, or interact with us in the course of our commercial activities.

PIPEDA Compliance

As a Canadian business engaged in commercial activities, we are subject to PIPEDA and follow its 10 Fair Information Principles. This Privacy Policy demonstrates our commitment to these principles and your privacy rights under Canadian law.

Privacy Officer and Accountability

Privacy Officer Contact Information:
Name: Stirling Noyes – Marketing Specialist
Email: stirling@duradek.com
Phone: 604-547-2515
Mailing Address: 8288 129 Street, Surrey, British Columbia, Canada, V3W 0A6

Our Privacy Officer is accountable for our compliance with PIPEDA and this Privacy Policy. They are responsible for implementing our privacy policies and procedures, handling privacy inquiries and complaints, and ensuring staff training on privacy matters.

Personal Information We Collect

Under PIPEDA, personal information means any factual or subjective information, recorded or not, about an identifiable individual. We collect personal information for specific, identified purposes only.

Information You Provide Directly

We collect personal information that you voluntarily provide, including:

  • Contact Information: Name, email address, phone number, mailing address
  • Project Information: Details about your deck installation, repair, or maintenance needs
  • Payment Information: Billing details (processed through secure third-party payment processors)
  • Communication Records: Information from contact forms, quote requests, customer service interactions
  • Preferences: Communication preferences and service requirements

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general location information
  • Browser type, version, and device information
  • Pages viewed, time spent on site, and navigation patterns
  • Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze usage patterns, and enhance user experience. You can manage cookie preferences through your browser settings.

Purposes for Collection

We identify the purposes for collecting personal information at or before the time of collection. We collect personal information for the following specific purposes:

Primary Business Purposes

  • Service Delivery: Providing vinyl deck installation, repair, and maintenance services
  • Customer Communication: Responding to inquiries, providing quotes, and customer support
  • Business Operations: Processing payments, scheduling appointments, managing customer relationships
  • Order Fulfillment: Managing product orders and service delivery

Secondary Purposes

  • Marketing Communications: Sending information about our products and services (with your consent)
  • Website Improvement: Analyzing usage to enhance user experience
  • Quality Assurance: Monitoring service quality and customer satisfaction
  • Legal Compliance: Meeting legal and regulatory requirements

Any new purposes not originally identified will require your consent before we use your information for those purposes.

Consent

We obtain your knowledge and consent for the collection, use, and disclosure of your personal information, except where inappropriate or not required by law. Consent may be express or implied depending on the circumstances and sensitivity of the information.

Express Consent Required For:

  • Marketing communications
  • Sharing information with third parties for their own purposes
  • Sensitive personal information

Implied Consent May Apply For:

  • Information necessary to provide requested services
  • Information publicly available
  • Business contact information for professional communications

You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal may limit our ability to provide certain services.

Limiting Collection

We limit collection of personal information to that which is necessary for the purposes we have identified. We collect information by fair and lawful means and do not collect personal information indiscriminately.

How We Use and Disclose Personal Information

We use and disclose personal information only for the purposes for which it was collected, except with your consent or as required by law.

Internal Use

  • Providing and improving our services
  • Customer relationship management
  • Business operations and administration
  • Staff training and quality assurance

Third-Party Disclosure

We may share your personal information with:

Service Providers: Third-party companies that assist with:

  • Website hosting and maintenance
  • Payment processing
  • Email marketing services (with your consent)
  • Customer relationship management systems
  • Analytics and website optimization

Authorized Dealers: Duradek dealers and installers in your area to provide local services

Legal Requirements: When required by law, court order, or to protect our rights and safety

Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties who receive your personal information are required to protect it with safeguards comparable to those we maintain.

Data Retention

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. When personal information is no longer required, we destroy, erase, or make it anonymous according to our documented retention schedule.

Accuracy

We make reasonable efforts to ensure that personal information we use is accurate, complete, and up-to-date for the purposes for which it is intended. You may request correction of inaccurate or incomplete personal information at any time.

Safeguards

We protect personal information with security safeguards appropriate to the sensitivity of the information, including:

Physical Safeguards: Secure facilities, locked filing cabinets, access controls Technological Safeguards: Encryption, secure servers, firewalls, access controls Organizational Safeguards: Staff training, confidentiality agreements, need-to-know access

While we implement appropriate security measures, no internet transmission or electronic storage is completely secure.

Your Rights Under PIPEDA

You have the following rights regarding your personal information:

Access Rights

  • Request information about the existence, use, and disclosure of your personal information
  • Access your personal information in our possession
  • Receive information about third parties who have received your information

Correction Rights

  • Request correction of inaccurate or incomplete personal information
  • Have corrected information communicated to relevant third parties

Withdrawal Rights

  • Withdraw consent for collection, use, or disclosure (subject to legal/contractual limitations)
  • Opt out of marketing communications

To exercise these rights, contact our Privacy Officer using the information provided above.

International Data Transfers

Your personal information may be transferred to, stored, and processed outside of Canada by our service providers. When this occurs, your information may be subject to the laws of the foreign jurisdiction. We ensure that appropriate safeguards are in place to protect your information during such transfers.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites that are not subject to this Privacy Policy. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

Challenging Compliance and Complaints

You have the right to challenge our compliance with PIPEDA and this Privacy Policy. If you have concerns about our privacy practices:

Internal Complaint Process

  1. Contact our Privacy Officer using the information provided above
  2. We will acknowledge your complaint promptly
  3. We will investigate all complaints and respond within a reasonable timeframe
  4. If your complaint is substantiated, we will take appropriate corrective action

External Complaint Options

If you are not satisfied with our response, you may also file a complaint with:

  • Office of the Privacy Commissioner of Canada
  • Phone: 1-800-282-1376
  • Website: www.priv.gc.ca
  • Relevant industry associations or regulatory bodies

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website and update the “Last Updated” date. Material changes will be communicated through appropriate means.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Duradek Canada Ltd.
Name: Stirling Noyes – Marketing Specialist
Email: stirling@duradek.com
Phone: 604-547-2515
Mailing Address: 8288 129 Street, Surrey, British Columbia, Canada, V3W 0A6

General Inquiries
Email: duradek@duradek.com
Phone: 604-591-5594

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