Warranty Claim

Please fill out the following form so our team can review you claim. Be advised that it may multiple business days for our team to review and reply to the claim.

Duradek Warranty Submission

Date(Required)

Name of Representative (if not owner)

First Last Relationship to Owner

Name(Required)

First Last

Phone(Required)

Email(Required)

Owner's Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Is this address the location of the installed Duradek?(Required)

Yes

Location of the installed Duradek

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

On-Site Contact(Required)

First Last

Phone(Required)

for On-Site Contact

Project

Dimensions of deck(s)(Required)

Total Sqft of deck(s)(Required)

Type of structural deck(Required)

(i.e. wood framed or poured/pre-stressed concrete)

What is membrane bonded to?(Required)

(i.e. plywood, concrete, coatings)

Is deck(s) above living space or open to below(Required)

Duradek Installation

Duradek Dealer/Applicating Company(Required)

Duradek Line and Color Installed(Required)

60 mil or 45 mil?(Required)

Duradek adhesive used (if known)

Filler brand/type used (if known)

Date Installed(Required)

Date the issue(s) first occurred(Required)

Describe the issue(s) with product or installation(Required)

Cleaning Routine

How often is the deck cleaned?(Required)

(monthly, seasonally, annually, etc)

What product(s) are used(Required)

(please specify brand name or type of cleaner)

Cleaning method(s)(Required)

(i.e. broom, power washer, etc)

Local environmental factors(Required)

(i.e. heavily treed area, sap exposure, heavy air pollution, etc.)

Required Documentation

Copy of Paid Duradek Contractor Invoice(Required)

Please upload a copy of proof of installation from your authorized Duradek Dealer

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 32 MB.

Photos of Deck(Required)

Photo of home or building, photo of deck(s), photo(s) of issue(s), close up and at a distance.

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 32 MB.

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Comments

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Duradek Warranty Submission

Project

Duradek Installation

Cleaning Routine

Required Documentation

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